A response is needed
When the incident meets your department’s response criteria, OneReport builds the CAD call for service with location, incident type, a call summary, and caller contact information.
Connect your CAD workflowCalls for service into CAD.
Reports directly into RMS.
OneReport takes calls directly from the public, then applies your department’s jurisdiction, timing, severity, and response rules. Calls for service go to CAD. Eligible reports go directly to RMS, with legal reasoning and NIBRS validation built in.
The call
NeighborCaller
There’s a loud party in the backyard next door. Could an officer come out?
OneReport
What is the address of the party?
Caller
1842 Oakview Drive in Sacramento.
OneReport
Is the noise still going on, and when did it start?
Caller
Yes, it’s still going on. It started about an hour ago.
OneReport
Are you aware of any fighting, threats, or anyone who needs medical help?
Caller
I haven’t seen fighting or heard threats. I don’t know of anyone who needs medical help.
OneReport
Where are you, and what number can an officer use to contact you?
Caller
I’m at 1840 Oakview Drive, next door. You can call me at 916-555-0142. I’d like the officer to talk with me.
The CAD entry
Structured informationNoise complaint
- Incident type
- Noise complaint
- Location
- 1842 Oakview DriveBackyard · Sacramento, California
- Call summary
- Loud party · Noise ongoing
- Duration
- About 1 hourCaller’s estimate
- Reported safety facts
- No fighting or threats reportedNo known need for medical help, per caller
- Caller location
- 1840 Oakview DriveNext door · Neighbor requesting officer contact
- Caller request
- Officer attendance and contact
- Callback
- 916-555-0142
Current call for service
The noise is still ongoing, and the neighbor is requesting an officer to attend and contact them at 1840 Oakview Drive, next door.
OneReport establishes timing, incident details, and reported risk. Your department’s time thresholds, severity criteria, and response rules determine the CAD route.
Jurisdiction. Timing. Severity.
OneReport uses the incident location and your department’s jurisdiction rules to determine where a submission is routed. Timing, severity, and response needs determine whether it becomes a CAD call for service or a report taken directly for RMS.
The report can be taken directly
When direct-report criteria are met, OneReport takes the account and evidence, asks follow-up questions, and applies legal reasoning to the reported facts. The RMS report carries supported NIBRS classifications, built-in NIBRS validation, and your department’s penal-code mappings.
See the reasoning behind a reportYour systems. Your workflow.
Your department configures jurisdiction routing, time thresholds, severity criteria, response and referral rules, and direct-report eligibility. Corveris engineers connect the resulting calls and reports to your CAD and RMS fields.
Explore integrationsPut your call volume to work.
Compare the staff time you spend handling calls and entering CAD information with the time you expect to keep for review and corrections.
Calculate call-handling capacityLet’s work through your calls.
Talk with Corveris about telephone intake and the CAD workflow your department needs.
Talk to our team